Return & Exchange
RETURN / REFUND CONDITIONS
Items must be returned within 30 days of receipt.
Returned items must be unopened or in good condition and in their original packaging. We do not accept returned items that have been opened, damaged, or altered in any way.
If the item you received is defective or incorrect, please provide the corresponding order number and clear pictures of the item received.
You can always contact Quiltlume at contact@mail.quiltlume.com with any questions regarding returns.
We do not accept returned items that are sent back without contacting us first.
You are responsible for return shipping charges.
Our after-sales warranty period is 30 days from the date you receive your parcel, according to the logistics tracking information.
If you discover a quality issue with the product within the warranty period, please contact us immediately and provide clear pictures of the defective item. After verification, we may arrange a replacement.
Please do not discard the box or packaging materials until your issue has been resolved.
RETURN / REFUND PROCESS
Please send an email to contact@mail.quiltlume.com first, and we will reply as soon as possible.
Please include the following order details in your email:
-
Your name
-
Order number
-
Reason for the return
Place the item(s) in the original packaging.
A return is accepted only if the packaging is in good condition and the product has not been opened or used in a way that affects its resale condition.
Drop off your package with your chosen carrier.
After returning the parcel, please provide us with the tracking number and the website where the shipment can be tracked.
Once we receive your return package, we will inspect it and notify you by email that your returned item has been received.
We will check whether the returned parcel and product are in acceptable condition and notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and automatically credited to your original payment method within 10 days.
LATE OR MISSING REFUNDS
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often additional processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, please contact us at:
EXCHANGES
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at:
SHIPPING
You are responsible for paying the shipping costs for returning your item.
Shipping costs are non-refundable. If applicable, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it takes for an exchanged product to reach you may vary.
If you are returning an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.