FAQs
PAYMENT
1. What payment methods are accepted?
We currently accept the following payment methods:
① PayPal
② Credit Card
2. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact your local customs authority for more information.
In rare cases, import duties or taxes may be charged by your local customs authority. Any applicable import duties, taxes, or customs fees are the responsibility of the customer.
3. Can I cancel or change my order?
If you would like to cancel or make changes to your order, please contact us within 24 hours of placing your order.
Once an order has entered the preparation or shipping process, it can no longer be canceled or changed.
SHIPPING
1. Does Quiltlume ship to my country?
Quiltlume ships to most countries worldwide, except for the following countries due to shipping restrictions:
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Brazil
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Philippines
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Indonesia
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Cuba
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Iran
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Sudan
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Syria
We apologize for the inconvenience and will continue working to expand our shipping coverage.
2. How much does shipping cost?
You can enjoy free shipping on orders over US$99.
For orders under US$99, the standard shipping fee is US$6.99.
Please note: We may also offer site-wide free shipping promotions during sale periods. Stay tuned for our latest offers.
3. How long will it take for my order to arrive?
Total Delivery Time = Processing Time + Shipping Time
Please note that delivery estimates do not include customs delays, weekends, holidays, or other unforeseen circumstances.
Processing Time: 3–5 business days
Standard Shipping Time: 7–12 business days
Please note: For orders shipped to South America and the Russian Federation, delivery may take more than one month due to transportation and customs-related delays.
4. How can I track my order?
Once your order has been shipped, we will send you an email containing the relevant tracking information.
You can track your shipment at:
Please allow 1–2 business days for the tracking information to become available after your order has been shipped.
5. What if my package doesn’t arrive?
If you have not received your package within 30 days after it was shipped, please contact us at:
We will either resend your order at no additional cost or provide you with a full refund, depending on the circumstances.